Discover and Go Support

How do I upload venue images and logos?

18 views   |   0   0   |   Last updated on Jan 08, 2016    Edit venue

1. Click on Venues

2. Select venue that needs editing from drop-down

3. Scroll down to bottom of page

4. Upload online image (for website)

5. Upload print image (will display on passes)

6. Click on Update Venue

 

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Is there another format for the Discover & Go profile for museums that you can send me (not PDF)? I have sent the sheet under Partnership Tools as attachments to people at two museums and they cannot open the attachments. Thank you.

8 views   |   0   0   |   Last updated on Jan 08, 2016   

Susan,

Here are a couple of things you can try:

1. Send this link to the museum to open it directly http://ccclib.org/discovergo/PRmaterials/partnership-tools/MuseumPartnershipProfile.pdf
or
2. Open it from your PC then print a copy to fax to them. 

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What is the Opening Day Collection (ODC)?

7 views   |   0   0   |   Last updated on May 11, 2016    Offer List of Museums

The Opening Day Collection consists of the following institutions that provide free tickets to all participating libraries. Note, 3 venues below are "For-fee" venues, meaning they are available to each library at an additional cost and are therefore optional. 

  1. Asian Art Museum For-fee venue (optional).  48 monthly passes that each admit 2 adults and all youth under 12 years of age. Annual cost $300. ACCEPTS MOBILE PASSES.  
  2. Bay Area Discovery Museum 1 monthly family pass per library branch.  Each pass admits 1 adult and 1 child. ACCEPTS MOBILE PASSES.
  3. Beat Museum 1 daily pass. Each pass admits 1 person. Limit to 1 pass per year per cardholder.
  4. Bedford Gallery 8 monthly passes that each admits 2 people. ACCEPTS MOBILE PASSES.
  5. Ruth Bancroft Garden1 daily pass. Each pass admits 2 people. Limit to 1 pass per year per cardholder. ACCEPTS MOBILE PASSES.
  6. California Academy of Sciences Variable number of monthly passes made available to 31 Bay Area Libraries that each admits 1 adult and 1 child. Limit to 1 pass per year per cardholder.
  7. California Historical Society 20 monthly passes that admits 2 adults. Children under 18 are free. ACCEPTS MOBILE PASSES.
  8. Cartoon Art Museum Closing in Sept. New location TBD. For-fee venue (optional). 26 monthly passes that each admit 2 adults and 3 children.  Annual cost $65  
  9. Charles M. Schultz Museum 1 child pass per week per library branch. ACCEPTS MOBILE PASSES.
  10. Chinese Historical Society of America Museum 10% off gift shop purchase. Discover & Go pass must be presented at the time of purchase. Free admission 2013-2014 in celebration of museum's 50th anniversary.
  11. Contemporary Jewish Museum 50 monthly passes that each admit 2 adults and all children under 18. 1 pass per year per cardholder
  12. CuriOdyssey 10 monthly children's passes that each admit 1 child (4-12). Children under 2 are free. Child must be in the companyy of an adult. 1 pass per year per cardholder. ACCEPTS MOBILE PASSES.
  13. di Rosa  1 daily pass that each admit up to 2 adults for their daily tours. Wednesday-Sunday tours. 
  14. Exploratorium Variable number of monthly passes available that each admit 2 people.
  15. Gibson House, Yolo County Historical Museum 1 monthly pass that admit 1 adult and 2 children. 1 pass per month per cardholder.
  16. GLBT History Museum  Discount pass. $2.00 off $5.00 general admission. 20 monthly discount passes
  17. Golden State Model Railroad Museum  $2.00 discount off admission. One coupon per party per visit. Not valid in combination with any other coupon.
  18. Grace Hudson Museum & Sun House  Monthly passes that each admit 2 people. 1 pass per year per cardholder.
  19. Lawrence Hall of Science Variable number of monthly passes available that each admit one child. 1 pass per year per cardholder. ACCEPTS MOBILE PASSES.
  20. Lindsay Wildlife Museum Variable number of monthly passes available that each admit 1 adult and 1 child under 18. ACCEPTS MOBILE PASSES. 
  21. Madame Tussauds San Francisco Variable number of monthly passes available that each admit 1 adult and 1 child under 13. ACCEPTS MOBILE PASSES.
  22. Marine Mammal Center Unlimited. Discount 50% off Docent-Led Tours.
  23. Museum of Art and Digital Entertainment $1 off access to Game Library. 1 discount per pass. Free admission to museum.
  24. Museum of the African Diaspora  1 weekly pass per branch. Each pass admits 2 people.
  25. Museum of the American Indian 1 weekly pass that admits 2 people. ACCEPTS MOBILE PASSES.
  26. Napa Valley Museum 16 monthly passes that each admit one adult and one child
  27. Napa Valley Wine Train  $15 off each adult ticket to Silvarado Package (May-October). 1 pass good for up to 4 adults ($15 off each adult ticket)
  28. Pacific Coast Air Museum 1 daily pass that admits child (age 6-17). $2.00 discount offer for a single adult admission. Pass cannot be used for Air Show. Limit 1 pass per year per cardholder.
  29. Pacific Pinball Museum 1 daily pass that admits one adult and one child. Limit 1 pass per year per cardholder.
  30. Peralta Hacienda Historical Park 20 monthly passes that each admit up to 2 adults and 2 children. Limit to 1 pass per year per cardholder.
  31. Playland Not-at-the-Beach Offer 1: 2 weekly passes that admit 1 child each. Offer 2: Playland After Dark (2nd Tuesday and last Thursday of month, 18+ only) 1 weekly passes that admit 1 adult.
  32. The Presidential Yacht, USS Potomac 50% off docent-led dockside tour (not cruises or events); Pass good for 2 people.
  33. Richmond Museum of History 30 monthly passes. Each pass admits 2 persons. Children 12 and under are free. ACCEPTS MOBILE PASSES.
  34. Saint Mary's College Museum of Art 25 monthly passes that each admit one adult; K-12 grade students always FREE. Limit 1 pass per year per cardholder. ACCEPTS MOBILE PASSES.
  35. Sacramento Children's Museum 3 monthly passes that each admit 4 people. Limit 1 pass per year per cardholder. ACCEPTS MOBILE PASSES.
  36. The San Francisco Dungeon Variable number of monthly passes available that each admit 1 adult and 1 child under 13. 
  37. San Jose Museum of Art For-fee venue (optional). 10 weekly passes that each admit 4 family members. Children under 6 are always free. Children must be accompanied by an Adult.  Annual cost $75 
  38. San Mateo County History Museum Variable number of monthly passes available where each pass admits 2 adults and 2 children. 1 pass per year per cardholder. ACCEPTS MOBILE PASSES.
  39. Santa Cruz Museum of Art & Hisory  20 monthly passes that each admit 2 adults and up to 4 children from the same household.  Limit 1 pass per year per cardholder. ACCEPTS MOBILE PASSES.
  40. Seymour Marine Discovery Center at Long Marine Laboratory  1 daily pass that each admit 1 adult and 1 child.  Limit 1 pass per year per cardholder. 
  41. SS Red Oak Victory 1 pass per day for each Discover & Go member. 1 pass good for 2 persons. Passes for Thursday use only and do not include admission to special events. ACCEPTS MOBILE PASSES.
  42. Sunnyvale Heritage Park Museum Unlimited. No pass required.
  43. Tech Museum $3 off the Adult combo price of $16.00.  Children and Seniors save $2 off the combo price of $13.00. ACCEPTS MOBILE PASSES. 
  44. UC Berkeley Art Museum and Pacific Film Archive 20 monthly passes, each admit one adult and one youth. Limit 1 pass per year per cardholder.
  45. UC Botanical Garden at Berkeley 5 monthly passes each admit 1 adult and 1 child (age 5-12). Limit 1 pass per cardholder per year   
  46. USS Hornet Museum 1 daily pass each admits one adult and two youth (5-17). Limit one pass per household per visit. One pass per cardholder per year.
  47. Vallejo Naval & Historical Museum 1 weekly family pass per library branch. Free admission for 5 people in one family.
  48. Yerba Buena 45 monthly passes that each admit 4 people. 
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Is it possible to restrict visitors to venues by zip-codes?

7 views   |   0   0   |   Last updated on Jan 08, 2016    Offer Edit venue

es.

1. Click on Venues 

2. Select venue from drop-down

4. Click on Offers

5. Scroll down to Zipcodes

6. Enter the approved zip codes here as a comma seperated list

 

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How do I get statistics or view reports?

6 views   |   0   0   |   Last updated on Jan 12, 2016    Statistics - Reports

1.    Login to discover.ccclib.org/admin/

2.    Click on "Reports" button on top menu

3.    Select from the following options:

 - Reservations: Displays reservations for a certain date range, specific patron, or other limits by using the Report Settings link.

 - Available Passes: Displays how many passes are available for each venue, based on a specific date range. The date range can be altered using the Report Settings link.

 - Patron Logins: Displays the number of unique patrons logging into the Discover & Go service.

  - Reservations By Zip Code: Displays by Zip Code how many reservations have been made and the percentage of all reservations.

 - Reservation Stats: Displays a summary of reservation statistics by date range. Page Views by Venue Offer, and displays how many unique patron views of each offer available.

 

4.    Click on "Report Settings" (blue link) for search delimiters:

       - Enter a Date Range or deselect for no date range.

       - Set Limits by choosing your Organization and what type of report you need: 

            Active Reservations: Passes that have been released to patrons.

            Canceled Reservations: Passes that have been canceled by patrons.

            Unused Reservations:  Passes that have not been used.

            Zip Code: Reports based on zip code area.

            Patron Age: Reports based on age of user.

       - OR, choose the Venue: Reports based on venue.

       - OR, choose Patron Search: Reports by Patron.

 5.    Click on the "Reservations" button to see statistics.

 

 

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Is there a mobile version of Discover & Go?

5 views   |   0   0   |   Last updated on Jan 12, 2016    Mobile

Mobile site? 

Yes!  Discover & Go is also mobile. If the user comes to your site on a mobile phone, they will be directed to the mobile version of the site.  This is why we ask for a mobile version of your logo as well as a mobile logout URL (where to send people when they logout of the mobile version of Discover & Go).

Mobile Passes? 

Yes - for select venues.  Museums that agree to accept mobile passes are also setup so that the pass can be displayed on the phone and the user can gain admission by showing the pass.  If the museum does not want to accept mobile passes, the user must still print out the pass and this is indicated when they view their Discover & Go reservations on their phone.

Info about whether or not an Opening Day Collection venue accepts mobile passes is indicated on the ODC info page:  http://discoversupport.ccclib.org/a.php?qid=161342

 

This is what it looks like on your mobile reservations page:

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Are there venues that do not charge a fee for admission?

5 views   |   0   0   |   Last updated on May 11, 2016   

These venues do not charge a fee for admission and therefore do not require a Discover & Go pass.

Chico Air Museum

The Chico Air Museum was founded to collect, preserve, document and display artifacts significant to the rich aviation and aerospace history of Chico Army Air Field and the North Valley. Our primary purpose is to educate and inspire people of all ages, while honoring the creativity, dedication and sacrifices of the men and women who contributed to the remarkable aviation heritage in the Northern Sacramento Valley.

Every Kid in a Park

A new White House youth initiative to get all 4th graders and their families to experience the places that are home to our country’s natural treasures, rich history, and vibrant culture FREE OF CHARGE!

History Park

With 27 original and reproduction homes, businesses and landmarks, History Park highlights Santa Clara Valley’s past. Complete with paved streets, running trolleys and a café, this 14-acre site has the charm and ambiance of times gone by. Stop by the Museum Café at O’Brien’s Candy Store for lunch and some treats! While in the Pacific Hotel visit the Gallery there, and then stroll to the Leonard and David McKay Gallery at the Pasetta House, both of which offer fitting locales for art, cultural and historic rotating exhibits.

Janet Turner Print Musesum, California State University, Chico

The Janet Turner Print Museum is an academic art museum that produces six exhibitions during the academic year, August through mid May from the collection of nearly 4,000 original fine art prints.  Each exhibition explores a different theme ranging from art concepts to social context.  While recognizable artists such as Picasso and Dali are represented, the collection spans at least six centuries representing 40 countries with a variety of printmaking techniques.  The final exhibition in the spring celebrates current CSU, Chico printmaking student work.  We are located on the beautiful CSU, Chico campus bordering Chico Creek in downtown Chico.

We are always free when open for exhibitions.  Please check our website, http://www.janetturner.org for current schedule and follow us on Facebook, http://www.facebook.com/TheTurnerPrintMuseum

The Lace Museum

The Lace Museum is a lovely small museum which showcases an extensive collection of lace and lace making tools. The museum houses hundreds of pieces of lace, lace-making tools, vintage clothing, books and other materials covering the history of lace. Exhibits change 3 times per year.  Volunteer docents give tours of the permanent and changing exhibits.  The Lace Museum provides on-going lace making classes with experienced instructors. The museum is staffed entirely by volunteers and is supported by donations. The museum also has a gift shop.

The Magnes Collection of Jewish Art and Life

The Magnes Collection of Jewish Art and Life was established in 2010 at The Bancroft Library after the transfer of the Judah L. Magnes Museum to the University of California, Berkeley. Its remarkably diverse archive, library and museum holdings include art, objects, texts, music, and historical documents about the Jews in the Global Diaspora and the American West. As one of the world's preeminent Jewish collections in a university setting, it provides highly innovative and accessible resources to both researchers and visitors.

Palo Alto Art Center

The Palo Alto Art Center is your place to discover art. See, make, and be inspired because everyone is an artist. Created by the community, for the community in 1971, the Palo Alto Art Center provides an accessible and welcoming place to engage with art. We serve approximately 70,000 people every year through a diverse range of programs, including exhibitions, public programs like Family Days, and art class programs for adults and kids.

Peninsula Museum of Art

The Peninsula Museum of Art offers five galleries with changing exhibitions of fine art from outstanding regional artists. Included is the Peninsula Art Institute made up of working studios for professional artists and a community gallery. The space also provides a Museum Store, reference library, and art classes.

San Lorenzo Valley Museum

History of the San Lorenzo Valley including logging, railroad, turn-of-the-century schoolroom, antique kitchen, and rotating exhibits.  Current exhibit 'Bear With Us' displaying bear encounters and stories from the 1700's to the present.  Interactive activities, video, and 'bear cave'.   The museum resides in a church built in 1906 from old-growth redwood and is listed on National Register of Historic Places.

SOMArts Cultural Center

SOMArts Cultural Center cultivates access to the arts across the Bay Area by collaborating with community-focused artists and organizations. Together, we engage the power of the arts to provoke just and fair inclusion, cultural respect, and civic participation. SOMArts has new, free to visit visual art exhibitions nearly every month that reflect the Bay Area's many dimensions of diversity. Check out www.somarts.org to learn more about upcoming events and exhibitions and see the work of local artists! 

Sunnyvale Heritage Park Museum

A tour through the Sunnyvale Historical Museum begins with the fascinating story of the Stevens Townsend Murphy party of 1844, which was the first party to bring wagons over the Sierra into California. The middle of the tour contains beautifully presented information about the industrial and agricultural history of Sunnyvale. Finally, see our "WOW" room, a 100' mural showing regional history from the Ohlone Indians to the present. Ever wonder who Matilda, Mary and Maude were? Come and find out.

Travis AFB Heritage Center

The Travis Heritage Center has a variety of historic airlift aircraft on display, assorted exhibits pertaining to military operations and a picnic area. The Heritage Center's static aircraft represent various periods of Air Force airlift, both tactical and strategic. Our exhibits showcase the history of our installation, beginning with Fairfield-Suisun Army Air Base and ending with today's Travis Air Force Base and the rich history of the 60th Air Mobility Wing dating back to its activation as the 60th Transport Group.

All non-military visitors that do not possess a DoD issued ID card must check in at the Visitor Center. Do not drive to the main gate.

All non-military visitors for the Heritage Center age 18 and over are required to present a photo ID and submit to a criminal background check at the Visitor Center. On occasion, this process can take up to 45 minutes. Once this process is completed, an escort will be requested from the Heritage Center to meet the visitors at the Visitor Center. Please visit our website for more information about planning your visit to us at https://travisheritagecenter.org

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What museums are available for reservation through Discover & Go?

5 views   |   0   0   |   Last updated on Jan 08, 2016    Availability List of Museums

You can see which museums and cultural destinations are available on your library's Discover & Go site by selecting "Browse by Venue" on the top menu (login required).

To see which museums are in the Opening Day Collection for all library members, click here

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My library system allows for multiple last name fields for patron names. Will their Discover & Go account allow them to login with either last name?

4 views   |   0   0   |   Last updated on Jan 08, 2016   

Yes. The Discover & Go login page will recognize any of the last name fields. However, please note that whichever last name the patron uses to log into their account is the last name that will print on their Discover & Go pass. The patron will have to show ID along with the pass at the venue to gain admission, so it is important that the name on the pass matches the name on the ID.

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Can a patron cancel an active Discover & Go reservation if a pass hasn't been printed yet?

4 views   |   0   0   |   Last updated on Jan 08, 2016    Cancellation Patrons

A pass can be canceled, as long as they have not clicked on the View/Print Pass button and agreed to the warning that passes cannot be cancelled after viewing or printing. To cancel a pass, login to your Discover & Go account and click on Cancel Pass

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reserve icon not showing

4 views   |   0   0   |   Last updated on Jan 08, 2016   

A patron called today to say that the ticket-shaped reserve icon does not appear for her on any of the venue listings when she logs in to Discover & Go. Have you heard of this before? Maybe it has to do with her browser?

The patron record may indicate they are under the age limit you have set at 14 for San Leandro in D&G admin - so they can browse but not reserve.  You can test this by setting your patron record to under 14 to see if this is the reason.  Let us know how it goes.  -Paula

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How do I add a Booklist?

4 views   |   0   0   |   Last updated on Jan 08, 2016    Booklist Edit venue

1. Click on Organizations

2. Select Organization from drop-down

3. Click on Add Booklist

 

Select the following criteria:

- Active

- Venue

- Age type (Adult, Child)

- Booklist URL (Desktop)

- Booklist URL (Mobile)

 

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How do I search for a specific patron in D&G Admin? How do I locate a patron's record?

4 views   |   0   0   |   Last updated on Jan 08, 2016   

Click on Reports

Clikc on Report Settings

You can search by the following criteria:

- Last Name

- First Name

- Pass ID

- Patron Number

- Patron Email


(Make sure to indicate date-range if needed.)

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How do I embed a venue map?

4 views   |   0   0   |   Last updated on Jan 12, 2016    Edit venue

A map can be added to a venue in the edit mode.

Click on Venues

Select specific venue from drop-down menu

 

Go to Google Maps (http://maps.google.com/)

Enter location. Example: 75 Santa Barbara Road, Pleasant Hill, CA

Click on the following symbol:

Copy and paste information under Embedded Map section

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How do I find a Booklist?

4 views   |   0   0   |   Last updated on Jan 08, 2016    Booklist Edit venue

1. Click on Organizations in D&G Admin

2. Select organization from the drop-down

3. Click on Current Booklist

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Which libraries are currently participating in the D&G program?

3 views   |   0   0   |   Last updated on May 11, 2016    List of Museums

You can find the current list of library partners at DiscoverAndGo.org.
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How do I enter operating hours and dates?

3 views   |   0   0   |   Last updated on Jan 08, 2016    Edit venue

1. Click on Venues

2. Click on Edit Venue (left-hand side)

3. Select the venue that needs editing from the drop-down menu

4. Scroll down to Operating Hours/Dates section

5. Add necessary information from venue's website

* Add disclaimer: "Best efforts have been made to accommodate blackout days and holidays; please consult the venue website to verify open days and hours."

6. Click on Update Venue

 

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The "Print Pass" button isn't visible on iPad/iPad mini

3 views   |   0   0   |   Last updated on Jan 08, 2016   

There's no way to print a pass from an iPad, as the button does not show up.

Hi Dan!

We're still looking into this and testing it. So, still not available from mobile, but we'll keep you posted of changes.

Thank you,

Ruth
Contra Costa County Library

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How do I add a free venue (admission free venue) to the list?

2 views   |   0   0   |   Last updated on Jan 08, 2016    Edit venue

To add a free venue to the list, in this guide:

1. Click on Admin sign in

2. login with your login ID and Password (if you need to retrieve this info, email discover@ccclib.org)

3. Search for "free admission" or click this: http://discoversupport.ccclib.org/a.php?qid=672106

4. Click Edit this Answer link.

5. Clcik Edit the Answer button at the bottom.

6. This should bring up the list in the Rich Text editor.

7. Add your venue and click Save.

8. Click Close.

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